Junior Network Engineer

Location Manchester
Discipline: Customer Service
Job type: Permanent
Salary: 20k - 25k per year per annum
Contact name: Micky Patel

Contact email: Micky.Patel@morson.com
Job ref: 195771MPL
Published: over 2 years ago
Startdate: 04 November 2021 - 04 November 2021

​Junior Network Engineer

Job title: Junior Network Engineer
Suitable for: Network Analyst / IT Technician / IT Support, Trainee Network Analyst
Location: Hale, Cheshire

Our Client are an innovative telecommunication company who are at the forefront of technology. As part of their growth, they’re looking grow their team with committed people to join their existing 2nd Line Support Team to support their customers across the region.
Once fully trained the role will involve:
• Event Management: Monitor Notifications and Events generated by automated systems and act as required when particular events/notifications occur.
• Incident Management: Incident logging, triage and assignment. Manage the Incident to resolution in conjunction with the 3rd parties.
• Problem Management: Will manage, monitor and resolve Problems in accordance with agreed SLAs
• Change Management: Support and participate as required in all Change Management Activities
• Request Fulfilment: Will receive and fulfil simple Service Requests based on the defined Service Catalogue including add, change or remove access to Production or Pre-Production.
• Remote trouble shooting of consumer router issues with Mikrotik, Ubiquiti, or other domestic router products

Your experience
• No commercial networking experience is necessary for this position but a passion and interest in networking is essential.
• Can demonstrate personal effort to develop knowledge and educational qualification in network technology such as a degree in networking or CCNA qualifications
• Understanding of the concepts and working knowledge of Gigabit Passive Optical Networking
• Exceptional verbal and written communication skills