Morson Talent are proud to be partnering with The 4th Utility: an Exciting, Dynamic and Innovative organisation based in Greater Manchester.
The 4th Utility are an independent broadband ISP, supplying ground-breaking connectivity to homes and businesses across the UK via their own fibre optic network. The business partners with residential and commercial landlords, property developers and house builders to install and upgrade their properties with state-of-the-art fibre to the premises.
Following a significant multi-million-pound investment, they are now implementing exponential growth plans and invite a Service Delivery Coordinator to join their internal team in their Hale office.
Key responsibilities
• Coordinate and manage a number of suppliers and contractors in the cabling and installation of FTTP capability to MDU's.
• Monitor, verify, validate and sign off the various stages of delivery ensuring deadlines are met and internal operations/support teams are kept up to date on delivery against the plan.
• Liaise with Partner companies, Managing agents and contractors to approve planning packs and wayleave as well as arranging surveys and installation dates.
• Place orders with third party providers and manage the end-to-end service delivery.
• Manage and deliver own workload effectively, by monitoring WIP and pipeline.
• Accurately maintain the CRM system records.
• Review and issue planning packs, highlighting potential issues, as well as liaising and tracking where amendments are required with surveyors and Managing Agents.
• Coordinating the delivery and configuration of central kit
• Providing Management or partner companies with updates and reports.
• Working alongside internal teams, such as Sales and Finance, to provide pipeline and confirm PO approvals.
• Making real-time decisions and having effective communication with the internal teams and third parties.
• To support the delivery of continuous improvement, highlight any operational or process problems/issues as they arise and provide upward feedback on ideas or initiatives to support your own and team performance.
Core Skills
• Strong attention to detail
• Coordination, Planning and prioritisation skills
• Experience within the Telecoms industry is essential
• Expert customer service skills
• A proactive approach to solutions: taking ownership and driving to resolution
• Organised and self-motivated team player