Provisioning Manager - Telecoms/ISP

Location Altrincham
Job type: Permanent
Salary: Up to £35,000 plus yearly performance related bonus
Contact name: Micky Patel

Contact email:
Published: about 1 month ago

Our Client are an innovative telecommunication company who are at the forefront of technology. As part of their growth, they’re looking for a Provisioning Manager to support with ownership of the E2E ordering and delivery of backhaul, PIA and any core network links and circuits from their preferred suppliers. Day to day negotiation with and management of suppliers and circuit deliveries in support of the strategic growth of the business.

With funding already secured, this is an excellent time to join them, especially if you’re looking for a new challenge and an opportunity to move in a leadership role.

 Main responsibilities

  • Fully accountable for the End to End delivery of Ethernet and fibre service WAN infrastructure to grow the serviceable customer base.

  • To implement and monitor metrics/KPI’s and reporting across our outsourced partners and suppliers to ensure maximum cost efficiency and delivery performance.

  • Monitor, manage and report on supplier performance overseeing service reviews, championing a strong professional working relationship.

  • Engage fully with other teams across the business that impact the delivery life cycle.

  • Implement and produce weekly/monthly reports around WIP to inform and assure accurate forecasting.

  • You'll act as a key influencer and decision maker for Change Management for anything that impacts the Operations Provisioning teams.

  • Knowledge share and train other team members as required.

  • Document, own and assure compliance with all provisioning processes across the business.

Person Specification

  • Must have Telecoms/ISP provisioning experience and detailed knowledge of Fibre and Ethernet circuit deliveries. Preferably radio/ wireless also.

  • Must have and be able to demonstrate intimate knowledge of the ethernet/fibre order process and delivery journey with wholesalers (stages, status, kci’s etc) and be able to manage/direct their suppliers through them minimising dwell time.

  • Must be able to demonstrate knowledge and experience of managing internal and external telecom suppliers and customers.

  • Be capable of team leadership and have previous experience of coaching in a telecoms provisioning role.

  • In depth demonstrable experience of effective stakeholder and relationship management at a senior level internally and externally with multiple vendors and operations functions

If you are an experienced Provisioning Manager looking for your next challenge, then please apply directly or get in touch for more information –